The sales of any goods by The Lamb Man shall be subject to the following terms and conditions. Nothing in these terms shall affect a customer's statutory rights as a consumer. The Lamb Man supply goods only to the UK at this moment in time.
The Lamb Man reserves the right to contact customers and offer them the product at the true price should an error occur in their online shopping system. Our store provides an invitation to trade, and The Lamb Man reserves the right to refuse an order.
Once an order is received, The Lamb Man will confirm the acceptance of the order by an e-mail to the customer using the e-mail address provided on the order form. The Lamb Man's acceptance of an order brings into existence a legally binding contract.
Delivery of the goods will be effected as soon as possible after an order has been accepted but within 30 days of the order. Where it is impossible to deliver within 30 days of the order, the customer will be informed of this fact and given the option of cancelling the order. Delivery will be to the address provided on the order form.
Where goods ordered are unavailable the customer will be immediately notified of that fact and any sums paid will be refunded within 30 days of the order. Under such a circumstance The Lamb Man will not be obliged to offer any additional compensation for any inconvenience or disappointment suffered.
Where the goods delivered are not what the customer ordered or where they are damaged, defective or an incorrect quantity delivered or where the goods are not delivered within 30 days of the order, the customer must notify The Lamb Man in writing of the problem within 10 working days.
On receipt of such notification The Lamb Man will take appropriate steps to make good any shortage or non-delivery. Damages must be claimed from the Post Office and the claim must be made by the recipient, The Lamb Man will supply the necessary information to enable this on notification.
A customer may withdraw an order at any time up to the end of the seventh working day after receipt of the goods. A withdrawal of order has to be notified either by e-mail, telephone or in writing followed by the return of the goods (where applicable). A customer does not need to give The Lamb Man any reason for withdrawing the order. Food items can only be returned where the seal remains unbroken. If goods have already been despatched The Lamb Man will refund the cost of the goods on return but postage remains payable.
The circumstances when an order cannot be withdrawn are when the goods have been taken out of the sealed package in which they were delivered and where the customer has damaged the goods in any way.
Any sales contract entered into by The Lamb Man will be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any dispute between the parties.
These terms and conditions of sale together with the price, delivery terms and other information published by The Lamb Man shall form the whole agreement relating to the sale of goods by The Lamb Man and cannot be altered.
All correspondences should be sent to:
The Lamb Man
East Wingates Farm
Tel: 01670 788511